Terms and Conditions

Terms and Conditions

Please read these terms and conditions carefully before ordering your wedding cake
Ordering:
On placing an order with Vanilla Spice Cake Company you will receive confirmation that we have receieved your order and payment of 30% of your order is required to hold the date in our cake diary. This amount is a non-refundable deposit.
Price and Payment:
The price of each cake will be charged as quoted at the time of request. Full payment or balance payment is due at least 4 weeks before the agreed delivery or collection date. If your order is within 6 weeks of agreed delivery or collection date, full payment is due at the time of booking. Payments may be made by cash, cheque or bank transfer (or paypal by special request).
If full payment or balance payment is not made within 2 weeks of your agreed delivery or collection date, your order will be cancelled and the date released to another customer. Additionally, your deposit which equates to 30% of the order cost will not be refunded.
Dietary Requirements:
All dietary requirements can be met, however, please note that all cakes are produced in an environment where nuts, wheat, gluten, eggs and dairy products are present.
Delivery or Collection:
Delivery and Set-up costs are charged as quoted at the time of order. We will set up the cake at the time we have agreed with yourself. We cannot be held liable for any damage made to the cake after this time, for example due to transportation, delivery or even if the cake is affected by environmental factors such as weather. An overly warm room or venue can affect the exterior finish, or even the insides of the cake causing buttercream to melt, which in turn will make internal cake supports unstable. Please ensure your venue is cooled to standard room temperature of between 18-23 degrees centigrade. Please ensure the table the cake is to be placed on is stable, level and can withstand the cake’s weight.
Should you wish to collect your cake it will be securely boxed but no liability will be taken for it after it is collected.
Please note your cake will be unavailable for collection or delivery unless full payment has been received by us in cleared funds.
Cake Storage:
In order to keep your cake in perfect condition it must be stored out of sunlight and at a room temperature of ideally 16-20 degrees centigrade. Iced cakes should not be refrigerated prior to cutting or serving. Stacked cakes will be supported by plastic dowel food safe rods which should be carefully removed prior to serving. Some elements may not be edible such as, diamante trimming, wired flowers, etc..
Your venue will be provided with a list of non-edible elements to be removed prior to serving. Vanilla Spice Cake Company cannot accept liability if this has not been effectively done.
Cancellations and Refunds:
You may cancel your order with us any time up to 4 weeks before the agreed delivery/collection date and you will receive a refund of any monies paid above the 30% order deposit. If you have only paid the 30% order deposit, this amount will be forfeited. This is due to the labour time and costs associated with your order, along with other orders that may have been turned away to allow the time required to complete your cake order. We will refund any monies due to you as soon as possible and in any case within 30 days. If you cancel your order with less than 4 weeks before the agreed delivery/collection date, the full quoted price will become immediately due for payment.
Under exceptional circumstances and in circumstances beyond our control we reserve the right to cancel or sub-contract the order placed. In the event that the order is cancelled by Vanilla Spice Cake Company you will receive a full refund of all monies paid.

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